What happens when retailers become so focused on efficiency that they lose the flexibility needed to serve customers at their best?
In this episode, Melissa Moore is joined by Sue Hedaux, Co-Founder and Head of Insights at ReThink Productivity, to discuss the findings from the Future Ready Retail Report. Together, they explore the growing productivity paradox facing retailers today, where stores can appear highly efficient on paper while colleagues feel stretched and customers still face queues, delays and poor availability.
Sue shares practical insights on capacity planning, hidden productivity drains, self-checkout optimisation and why retailers need to focus on creating value rather than simply cutting costs. The conversation also looks at the future role of AI in retail and how businesses can ensure technology supports both colleagues and customers.
In This Episode
Why retailers are hitting a "capacity ceiling"
The hidden cost of time-filling tasks
How to spot wasted effort in store operations
Making self-checkout work more effectively
Why customer experience and productivity must work together
The opportunities and challenges AI presents for retail
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