Ahead of eTail UK, this special mash-up episode of The Retail Tea Break podcast brings together conversations with Persi, Curvy Kate and Blackcircles to explore how retailers are connecting AI, brand, marketing and digital to create stronger customer experiences.
From smarter personalization and AI implementation to full-funnel thinking and breaking down internal silos, this episode looks at how retail businesses are adapting to changing customer expectations while keeping the human touch at the centre of the experience.
Key talking points:
Why disconnected teams often lead to disconnected customer experiences
How Persi is using AI to rethink product discovery and personalization in fashion retail
The importance of balancing creativity with commercial performance across every touchpoint
Why Curvy Kate believes retention and lifetime value matter more than short-term acquisition
How Blackcircles is embedding AI across multiple business functions while focusing on people and culture
The shift from acquisition-first thinking to lifetime value and retention strategies
Why the retailers seeing the biggest AI success are the ones aligning teams around clear business outcomes
Join in the conversation at this year’s eTail UK. 16th & 17th June in Manchester. Register now for eTail UK https://etailuk.wbresearch.com/
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