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"It's not the teams that have the least mistakes that are the most high performing. It's the ones that talk about their mistakes the most."
Some of what we call learning design builds an experience where a checklist would have done the job. That is one of the threads in this episode of GOOD MORNING L&D.
Paddy came to Heineken, a brewer with nearly 160 years of history, from Unilever, where he was VP Global Learning and Future of Work. He works from first principles rather than from trends, and he is unusually specific about the mechanics.
We talk about:
Why he does not believe in the concept of a learning culture, and what he looks at instead
Resources versus experiences: when a checklist beats a two-day workshop, and when only a designed experience will do
Why banning the lecture makes subject matter experts more creative rather than less
How COM-B is used to design and measure a first-time manager programme
What happens to succession planning if you treat abolishing it as a constraint
Why vulnerability is the third term in trust, and what its absence does to a performance culture
Loneliness at work, and what a purpose built on togetherness asks of an L&D function
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