Most companies treat AI as an efficiency play. Cut costs, save time, do more with less. But what if that mindset is exactly what's holding them back?
In this episode, I'm joined by Dave Drodge - digital transformation and AI strategist with 25+ years across Roche, Novartis, Sony, and Amadeus - who argues the real AI opportunity isn't about doing things faster, it's about reimagining what your people and business can become.
We discuss:
Why "human in the loop" often means "person who takes the blame"
How IKEA turned AI-displaced customer service roles into $1.3M in new revenue
The difference between experiment, exploit, and enlightenment in AI adoption
What the EPOCH framework reveals about the skills AI still can't replace
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