Tom Peace speaks with Carsten Anhalt of Free2Move about how loyalty works in a free-floating car sharing business, where the competition is not just rental cars, but taxis, public transport and private car ownership. ------- Tom Peace speaks with Jan-Pieter Lips, President Europe at Capillary Technologies, about the convergence of loyalty and retail media, why customer permission and trust sit underneath any successful monetization strategy, and how AI can help loyalty teams scale relevance without losing sight of the customer.
Podden och tillhörande omslagsbild på den här sidan tillhör
Tommy Danielsen. Innehållet i podden är skapat av Tommy Danielsen och inte av,
eller tillsammans med, Poddtoppen.
