Ben Kaufman of JSX joins the Loyalty Leaders Podcast at Loyalty CXM in Chicago to explain how JSX is carving out a distinct space between commercial airlines and private aviation. The conversation covers the company's semi-private public charter model, its focus on convenience and accessibility, the launch of Club JSX, why dogs are part of the loyalty proposition, and how JSX uses customer experience as a core driver of loyalty.
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Recorded at Loyalty Summit 2026 in Chicago, Bill Hanifin caught up with Chadwick Boyd, founder of Chadwick Boyd Consulting, about the role of cultural intelligence in building lasting brand relationships. Chadwick shares how consumer insight, food culture, generational change, trust, authenticity, and even the return of "analog" experiences can help brands move beyond transactional loyalty and create deeper, more durable customer connections.
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