Fresh from winning the AI Innovation Showcase at Loyalty Summit CXM in Amsterdam, Nir joins the Loyalty Leaders podcast to cut through the noise around AI, loyalty, and agentic commerce. The conversation explores reinforcement learning, why fully automated travel buying may still be further away than the hype suggests, and how GenAI is already reshaping lifecycle marketing by helping marketers become better strategists, orchestrators, and revenue drivers.
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Matt Howland, President of Cordial, joins the Loyalty Leaders podcast to discuss how agentic commerce is reshaping the relationship between brands, retailers, and customers. Matt explains why loyalty context, customer data, and brand relationships risk being lost when AI agents become the new shopping interface. The conversation also covers practical AI use cases for retailers, the opportunity for smaller brands to compete with larger players, and why loyalty should remain front and center as commerce becomes more automated.
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