What if the entire delivery revolution came down to one person who just wanted a decent meal brought to his door? That is essentially what happened. Will Shu, co-founder of Deliveroo, unpacks how delivery really began, why logistics is "shockingly complex," what the three sides of a delivery marketplace actually demand, and where drones, AI and dynamic pricing are taking the industry next.
In this episode, we discuss:
Building Deliveroo from a personal need into a global delivery platform
Balancing consumers, merchants and riders in a complex three-sided marketplace
Using data, machine learning and dynamic pricing to optimise delivery logistics
Trusting founder instinct while using data to make better decisions
How AI, drones and changing consumer expectations could shape delivery’s future
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