Sunny Chhina is the CEO and co-founder of The Fat Pizza, a rapidly expanding franchise operation opening one store per week across the UK. Starting in his family's Perfect Pizza business at age 12, Sunny has built a tech-forward delivery empire that combines traditional hospitality values with cutting-edge AI and automation. As chairman of the Pizza and Pasta Association, he shares insights on scaling through franchising, the future of delivery, and how family businesses can embrace innovation while maintaining their core essence.
In this episode, we discuss:
Growing from family pizza shop roots to tech-forward franchise empire
Using AI and automation to optimise delivery operations and menu personalisation
Franchising vs equity models and maintaining control while scaling rapidly
The critical importance of volume and own-driver fleets in delivery success
Balancing traditional hospitality values with modern technology innovation
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