Welcome to the first ever Delivery Prophets: Tech Smart, brought to you by TheDelivery.World in partnership with S4D.
In this conversation, host Peter Backman sits down with Benjamin Kool, CEO and founder of S4D, to examine the fast-changing world of food delivery technology. Together, they explore the pressures and opportunities facing restaurants as the global delivery market continues to surge, from navigating first-party versus third-party logistics to leveraging data as a driver of growth and competitive edge.
Benjamin shares how S4D was founded to give restaurants back control of the customer journey, and why seamless omnichannel experiences are critical to staying ahead. If you’re looking to understand where food delivery tech is headed, and how to position your business for what’s next, this episode is for you.
In this episode, we discuss:
Shifting from third-party to first-party delivery
Omnichannel delivery’s hidden challenges and real payoffs
Why the right tech partners unlock operational innovation
AI in restaurants: early adoption, lasting impact
Why delivery markets aren’t the same everywhere
Profitability vs. control: the delivery model trade-off
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