You pay to make the phone ring. Then a tech walks into a house, has a conversation you'll never hear, and that conversation decides whether you got the job.
In this episode, host Clinton James sits down with Nick D'Urbano of Porter. Nick spent 20 years in investment banking, venture capital, and building software companies before turning toward the trades. Porter records in-home conversations and phone calls, scores them against your playbook, and shows a manager exactly where to coach.
You'll walk away with:
Why coaching a field team without recordings is like coaching a game you never watched
How recording actually works in the home, including consent in two-party states
Where most restoration teams sit on conversion, and where the top performers sit
Why incentives have to be in place before any of this works
Why you should never hire just one salesperson
How this speeds up hiring and firing decisions
Where to start tomorrow using the call recordings you already have
Want to see what this would look like in your business? Nick's team runs a free conversion and ROI assessment using your own numbers. Book one here: https://calendly.com/nick-runporter/porter-demo-wrm
Learn more at runporter.com.
Subscribe to Restoration Pros Unplugged and visit restorationprosunplugged.com.
Running a restoration company and want to get more jobs from your online marketing? Book a free discovery call with Water Restoration Marketing at https://waterrestorationmarketing.com/discovery-call/
Podden och tillhörande omslagsbild på den här sidan tillhör
Clinton James. Innehållet i podden är skapat av Clinton James och inte av,
eller tillsammans med, Poddtoppen.
