Malik Stevens believed what everyone says about TPAs. Then he ran five fire claims in six weeks, and the first one billed almost $60,000.
In this episode, host Clinton James sits down with Bobby Thomas, CEO of Extreme Services, and Malik Stevens, a Louisiana owner converting his independent company into an Extreme franchise. Bobby came up from carpet cleaning to technician to owner and runs corporately across five states. Malik covers Lafayette, New Orleans, and Baton Rouge.
You'll walk away with:
Why the margin vs. volume argument doesn't hold up once you run the numbers
How to find margin on a job when the obvious line item isn't billable
Why getting approvals before work starts ends billing fights before they start
How tighter documentation on program work improved every job they run
What the independent side actually costs you in waiting, guessing, and unpaid work
Why Bobby caps his franchise growth on purpose
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