29. Partnerships, Customer Data, and Restaurant Success with Cornelia Raportaru

Peter Backman and Tim Alderson speak with Cornelia Raportaru, CEO of Stuart, the logistics company powering deliveries for some of the biggest names in restaurants, grocery, and retail. From the growing importance of direct customer relationships to who really owns the data, and why that matters, they explore the deeper shifts shaping the future of food delivery. You’ll hear real insight into white-label delivery, cross-market challenges in places like the UK, France, and Poland, and the strategies businesses need to stay profitable, agile, and close to their customers.

In this episode, we discuss:

• Data ownership challenges for restaurants using food delivery marketplaces
• How direct delivery gives restaurants more control over customer relationships
• Differences between restaurant, grocery, and retail delivery operations
• Evolving customer expectations around convenience, speed, and delivery timing
• The impact of market consolidation on restaurant flexibility and choices
• Partnerships and ecosystem collaboration as the future of food delivery

Links mentioned in this episode:

Cornelia Raportaru on LinkedIn: https://www.linkedin.com/in/corneliaraportaru/

Stuart: https://stuart.com/ 

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