When services are clearly defined upfront, organisations gain more control, better outcomes and stronger partnerships. This discussion examines what needs to change early to support scalable, effective services procurement.


With David Orme, Global Head, Services Procurement, Pontoon


00:02:11 - Creating services procurement conversations

00:11:34 - The importance of a full services lifecycle

00:24:52 - The current services procurement tech landscape

00:36:04 - Leveraging the most suitable tech

00:49:44 - Achieving 'best fit' for innovation and agility

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