Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services procurement work in practice.
With Erin Shwiff, Director Operations, Transformation & Strategic Initiatives, Western Union
15:42 - 24:06 - The importance of data and centralization in services procurement
34:26 - 44:32 - Building your business case and making things happen
44:32 - 54:08 - Bringing skills into services procurement
54:12-01:05:07 - Creating understanding and buy-in
01:11:48 - 01:01:20:06 - Where MSPs could be offering strategic value in Services Procurement
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