In this episode of The Decision Corner, Brooke discusses disagreement with Julia Minson, an Associate Professor of Public Policy at the Kennedy School of Government at Harvard University and former lecturer at the Wharton School, University of Pennsylvania. Her research explores the psychology behind disagreement and collaboration — why we often suck at turning the former into the latter, and how we can be better. Brooke and Julia dissect the thought processes that often fuel our discussions, how discussions turn into arguments (particularly, unproductive ones), and the reasons we can’t seem to figure out why. Julia gives us practical interventions, applicable on a personal level, that can help us avoid the feared Thanksgiving dinner screaming match and other conversations like it.
Specific topics include:
Advocacy v.s. Inquiry mindset
Why being a know-it-all is a problematic blindspot
How to effectively signal open-mindedness
Active listening: body language and verbal acknowledgement
Cognitive misconceptions about our counterpart’s open-mindedness
Scopes, baselines, and defaults
The role of asking questions, and how to ask them with genuine curiosity
Conversational receptiveness, intentional vocabulary, and the HEAR technique
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