Most companies are good at collecting and gathering data from their customers and internally through their processes. But most companies don't use it to make improvements and are missing out. This episode shares how to use data to improve customer engagement and retention.

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Podden och tillhörande omslagsbild på den här sidan tillhör Kristina Evey, Transforming the Customer Experience, Host of The Customer E. Innehållet i podden är skapat av Kristina Evey, Transforming the Customer Experience, Host of The Customer E och inte av, eller tillsammans med, Poddtoppen.