Radio Podcast Show #653 – AI Didn’t Break Workplace Culture, It Exposed It

Guest: Gustavo Razzetti – CEO of Fearless Culture; Bestselling Author of “Forward Talk” Gustavo Razzetti is the bestselling author of Remote, Not Distant and Stretch for Change, and his forthcoming book, Forward Talk. He is a culture strategist, workshop facilitator and keynote speaker with over 25 years of experience — first as a marketing and advertising executive, now as CEO of Fearless Culture, a culture design consultancy. He has facilitated more than 1,500 workshops with leadership teams at Mars, Microsoft, Merck, the Inter-American Development Bank and hundreds of organisations worldwide. Gustavo is the creator of the Culture Design Canvas, now used by over 500,000 practitioners globally, and the Forward Talk framework, which helps teams surface issues early, challenge groupthink, and turn avoided conversations into decisions that stick. U.S. organisations lose an estimated $359 billion every year to what Gustavo calls conversational debt — the silent accumulation of avoided conversations, unchallenged assumptions and false harmony. It’s the hidden force behind circular meetings, “alignment theatre” and leaders mistaking motion for progress. AI tools only amplify existing dynamics: high-trust teams get smarter, while low-trust teams fall into faster groupthink, performative agreement and decision paralysis. Join us as we discuss why AI didn’t break workplace culture, it exposed it, and how teams can rebuild the conversational agency needed to turn avoided conversations into decisions that stick. Host: Jo Moffatt