How to Deal with Difficult People - The Look & Sound of Leadership | Lyssna här

A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.

Tools and concepts in this episode:

“People are doing their best” embodies acceptance, and acceptance creates better outcomes.

Quiet cycles of doubt by:

Clarify what exactly are you upset about;
Identify what you feel about having those feelings;
Decide what action you want to take.

Listen to the stories you tell yourself. If you hear villains and victims, are most likely ascribing bad intent. Don’t make up stories that create adversaries.

In addition to the tools discussed during this episode, Tom also talks about:

“Crucial Conversations: Tools for Talking When Stakes are High.”

Conversations with Coaches – Episode #184

Executive Coaching Special Interest Group

The Feeling Word Grid

This episode is tagged in three categories in the Podcast Library:

Managing Yourself

Perception – How You Perceive Yourself

Self-Talk

Five episodes to help you command a room:

109 - Building Emotional Intelligence

246 - Coaching versus Therapy