How do you train cleaning employees in a way that creates consistent results without expecting perfection?
In Part 2 of RJ Patel's return to The Cleaning Journey Podcast, RJ and Misael Avalos move beyond individual cleaning techniques and dig into the systems behind building a well-trained cleaning team.
RJ shares how his own training process has developed over the years, why training should evolve with employee feedback, and how cleaning business owners can create standards that protect quality without setting their teams up to fail.
One of the biggest ideas in this episode is RJ's 92% standard and 8% forgiveness philosophy. Rather than expecting every employee to perform exactly like the owner, cleaning companies need clearly defined standards, realistic expectations, and processes that allow employees to succeed consistently.
They also discuss employee turnover, efficiency versus quality, equipment and processes, protecting your company's reputation, and why every cleaner you send into a customer's home represents your brand.
And for the cleaning business owner preparing to hire their very first employee, RJ's advice is simple:
Train them.
If you want to scale your cleaning company, improve quality control, build a stronger team, and create a repeatable employee training system, Part 2 is packed with practical lessons you can apply to your business.
🎙️ This is Part 2 of our conversation with RJ Patel. Be sure to listen to Part 1 for the full discussion on cleaning for health, proper cleaning processes, cross-contamination, and why better employee training starts with teaching the "why."
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