The reservation wars are heating up, as SevenRooms (via DoorDash) seeks to challenge OpenTable and Resy with a major play. Adrienne and Joe tell us why this is just the beginning, and how technology and AI are changing the dining experience. In this episode, we also discuss:
Why dining experiences have become a huge focus for big tech (and your credit card company)
The influence of social media on culinary trends and menu design
The evolution of restaurant operations from analog to digital (and why we may be moving back)
A shift in power for how restaurants are able to book reservations
The initial rise of reservation platforms like OpenTable, Tock, and Resy
The role of AI in restaurant operations and guest experience
Should we trust AI to get involved in our reservations?
Walk In Confession: Joe’s first restaurant convention (a coming of age)
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