What does it take to become the most awarded and highest rated solar company in Australia? Not a secret. Just turning up for customers after installation.
This week Az sits down with Leigh Storr, founder and CEO of Resinc, in their Brisbane office. Leigh has spent 24 years in renewables and built Resinc from a startup in 2016 into the country's most trusted solar provider. Over 5,000 five star reviews. 150% growth in the last 12 months. A team of 25 dedicated purely to proactive customer care after the sale.
In this episode:
Why Resinc refuses to compete on price, and why customers wouldn't want them to The golden rule Leigh built his first sales team on: activity times skill equals results Why post installation service is a growth strategy, not a cost centre "What gets inspected gets respected" and how it lifts team standards Handling 150% growth in a year without losing the customer The community giving engine: 30 surf clubs, a Community Heroes program, and a plan to give away a solar system a day to veterans How builders should approach solar with the NCC changes coming, and the battery rebate mistake to avoid
Whether you build homes or run any business at all, there are lessons in this one.
Resinc operates across Queensland, New South Wales, Victoria and the ACT.
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