In this episode of Pharma Talks, recorded live at NEXT Pharma Summit in Dubrovnik, Nataliya Andreychuk speaks with Lauren Leahy, who leads global and international medical capabilities operations, on what AI really means for the people working inside pharma today.
Lauren brings a medical affairs perspective to a conversation that's usually dominated by commercial voices.
Key takeaways:
AI isn't eliminating jobs — but it is fundamentally changing how they're structured and what skills they demand
In omnichannel, AI is actually increasing workload in the short term as teams redesign processes and upskill
The real opportunity isn't just productivity gains — it's system-level change and improved output quality
Medical and commercial functions need to work closer together around a single customer experience
Staying curious and adaptable — at both individual and company level — is the core competency for navigating what's ahead
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