Not every client is a good client, and most agency owners don't figure that out until they're three months deep in scope creep and self-doubt.
This week, on The After Brief, Client Success Specialists Presli Jenkins and Kaitlyn Ash take over the mic (Lucy's sitting this one out) to break down exactly how to spot a red flag client on the discovery call, before they sign, before the boundaries get crossed, before you start questioning your own skillset.
Presli and Kaitlyn are inside hundreds of agency owners' businesses every month, and they're naming the patterns most of us miss:
The client who says "I know everything" on the call, the one negotiating before they've even signed
The scope creep that starts with one "small favor."
They also get into the part nobody talks about:
How to reverse a red flag relationship you've already created,
What the "asshole fee" actually is, and
Why setting a boundary is the easy part and upholding it is where most agency owners lose the thread.
If you've ever ended a client relationship wondering if the problem was them or you, this episode answers that question.
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