A volunteer dodgeball class for five people with intellectual and developmental disabilities. That's where Daniel Caridi's company started — and somehow it turned into an EHR platform now used by over 400 disability service providers across the country.
Daniel isn't a DSP. He doesn't have a family member with IDD. He stumbled into this world by accident, and that outsider's perspective is exactly what let him see something the rest of the industry had missed: if you design software around making things easier for the person actually entering the data — not the administrator pulling the report — everything downstream gets better.
In this conversation, Daniel walks through how a Zoom dance class during COVID turned into a full compliance and content platform, why he thinks compliance culture has quietly pulled the sector's focus away from the people it serves, and the surprisingly simple feedback mechanics — including a running joke about confetti — that helped staff satisfaction with their own documentation jump from 18% to 81%.
If you've ever wondered whether there's a better way to get your team to actually want to do their paperwork, this one's for you.
🔗 Daniel Caridi & Kibu — https://kibu.com/ 📥 Free resource — 7 Warning Signs Your Supervisors Are Burning Out Their Staff: iddleader.com/burnout
Timestamps
00:00 – The stat that made Daniel rethink everything about EHR design 01:00 – Meet Daniel Caridi, the founder who never planned to work in this sector 02:39 – How a volunteer dodgeball class turned into a tech company 04:07 – The first provider partnership that changed everything 05:48 – The real estate major with zero software background 07:11 – The insight most of the industry never saw 08:56 – Why Daniel says the whole platform is built on listening 09:46 – "Nobody gets into this job to make Uncle Sam happy" 12:15 – Turning 30 minutes of paperwork into a few minutes of talking 16:53 – Why generic AI tools miss the mark in this sector 18:23 – Inside the dashboard that shows exactly who's behind 20:06 – The police car analogy that explains why visibility works 21:18 – The gift card habit most providers never hear about 22:48 – The stat: satisfaction jumps from 18% to 81%
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