Denise Schott manages fraud operations at Regions Bank, overseeing customer claims, fraud detection, and new account screening. With nearly 30 years in banking fraud — including time at JPMorgan Chase going back to its Bank One days — she's seen the field change significantly.
In this conversation from Fraud Fight Club Round 3, Denise talks about the career practice that's served her most: rotating roles every five to six years to stay sharp and invite outside perspective.
She also covers the shift from loss prevention to customer experience balance, the rise of payment fraud targeting consumers directly, and why check fraud isn't going anywhere. It's currently running 2-3x higher than pre-2021 levels.
Topics covered:
- Fraud operations leadership and team structure
- Balancing fraud prevention with customer experience
- Payment fraud and business email compromise (BEC)
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