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Joshua Taylor joins the One Gang Worldwide Podcast for an honest conversation about one of the biggest challenges facing today's powersports dealerships: building profitable service departments, finding and keeping great technicians, and making better business decisions through data.
With experience as a technician, service advisor, consultant, and data analyst at Fixed Ops Marketing, Joshua has worked with hundreds of dealerships and has seen firsthand what separates those that consistently grow from those that struggle. We dive into the technician shortage, dealership culture, leadership, customer retention, fixed operations, marketing, and why so many businesses collect mountains of data but never use it to create meaningful change.
Along the way, Joshua shares insights from hosting the Wrench Turners Podcast, discusses the mental health challenges many technicians face, and explains why the powersports industry still has significant opportunities to learn from the automotive world.
Whether you're a dealer principal, general manager, service manager, technician, or simply passionate about the future of the powersports industry, this episode is packed with practical insights, honest conversations, and takeaways that can help build stronger dealerships and stronger teams.
Connect with Joshua:
Website: https://www.wrenchturnerspodcast.com/
LinkedIn: https://www.linkedin.com/in/mrjtaylor
YouTube: https://www.youtube.com/@wrenchturners/
Facebook: https://www.facebook.com/JoshuaAlexanderTaylor/
Instagram: https://www.instagram.com/mrjoshuataylor/
Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK
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Connect with Cycles Worldwide:
Facebook: https://www.facebook.com/cyclesworldwide/
YouTube: https://www.youtube.com/@CyclesWorldwide
Instagram: https://www.instagram.com/cyclesworldwidellc/
Linkedin: https://www.linkedin.com/in/sergey-tokman-2a78a6284/
TikTok: https://www.tiktok.com/@cycles.worldwide
Timestamps:
00:16 Podcast Welcome & Guest Intro
01:35 Rapid Fire Icebreaker
05:54 From Canada Roots to Wrenching
11:25 Dealership Career Journey
14:59 Why Tracking Everything Matters
19:48 Consulting & Marketing Lessons
23:10 COVID Reset & Powersports
27:45 Technician Mental Health
30:42 Wrench Turners Mission
33:58 Leadership Beats Data
35:38 Service Offers That Convert
37:02 Dealership Reality Check
42:15 Making Risk Obvious
47:35 Marketing Beyond Ads
52:44 The Technician Shortage
57:45 Pay, Training & Retention
1:03:58 The Powersports Data Gap
1:09:28 Why One-on-Ones Matter
1:11:38 Where to Find Joshua
#OneGangWorldwide #JoshuaTaylor #WrenchTurners #FixedOps #FixedOperations #Powersports #PowersportsIndustry #MotorcycleIndustry #MotorcycleDealer #DealershipLife #ServiceDepartment #MotorcycleTechnician #TechnicianLife #MotorcycleBusiness
