AI is already telling people where to eat, where to stay, and what brand to trust. The question is whether your business is giving it anything worth recommending. We sit down with Whitney Lee of True Story PR, a hospitality-focused PR and marketing leader.
We get specific about the misconception that PR equals press releases or “getting on the news.” For Whitney, PR is the visibility engine that pulls new eyeballs in and keeps loyal customers from forgetting you. She explains how earned media, influencer marketing, partnerships, and pop-up activations fit together, why editorial coverage is tougher in a search-driven publishing world, and what metrics actually make sense when a client asks for ROI.
Then we go deeper into the human side of brand building. We talk thought leadership on LinkedIn, why faces outperform logos, and how to humanize brands that do not have a neat founder story. We also dig into differentiation, the courage to be known for something, and how to handle reputation risk and crisis communications with transparency instead of fear.
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