What to say instead of good job: "great work" and "nice job" are comments anybody could get, and specific employee recognition is a completely different tool. This episode breaks down acknowledgement, naming a quality you see in someone out loud, and why one sentence from a leader can change what a person believes they're capable of. Lia shares the sentence a manager said to her at a conference that changed the trajectory of her career, and the two-step method for doing it with your own team this week.
In this episode you will learn:
Why "I think you're good at this" undoes the compliment, and the two words to use instead
The two-step method for recognizing your team members: pay attention first, then name it out loud
Where to find hard evidence of what your people are great at when you're not sitting next to them all day
What to say when someone pushes back and tells you no, they're not good at that
The three rules for naming a strength in an employee: it has to relate, it has to make sense, and it has to be true
Why the people who are best at something are usually the last to know it's rare
Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo
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