In this episode, Michael Francony, Senior Legal Project and Operations Manager at Novartis, shares what it really takes to transition from buyer to true partner when working with legal technology vendors. Drawing on experience from both sides of the table he offers a grounded perspective on what makes implementations succeed or fail.
The conversation covers how to define the "why" before jumping into execution, and Michael's four F's framework for vendor relationships: friendly, fair, firm, and fun.
The discussion also touches on stakeholder management, the challenges of measuring ROI without baseline data, and how AI is reshaping the legal technology landscape — from established vendors to AI-first solutions built at a pace that would have been unthinkable just a year ago.
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