In this episode, Legal Operations Professional Joe Lewis shares why getting lawyers to adopt new technology has nothing to do with the technology itself.
Drawing on experiences that stretch from teaching seniors how to use YouTube at a public library to building change management infrastructure inside a fast-moving legal department, Joe makes the case that the real work of adoption happens in casual moments, not formal training sessions.
The conversation covers how to break down the "lawyer face" that goes up the moment a work conversation starts, what genuine influence actually looks like in practice, and why acknowledging the downsides of AI before selling the benefits is the only way to get lawyers to actually listen.
Joe also shares his approach to long-term efficiency: working backwards from the result you want, and accepting that the slow path upfront is what makes everything faster later.
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