In this episode of the In-House Outliers podcast, Anna Richards speaks with Federico Vicente, Legal Operations Specialist at LUMA Energy in Puerto Rico, about building a legal department from nothing.
Federico joined LUMA three years ago to find a department running on email with no intake, no spend tracking, and no formal processes. His first move was implementing a legal service request system in Brightflag to separate legal questions from business decisions and that single starting point created the foundation for everything that followed.
The conversation covers how strategic insourcing and a liaison program that upskills internal attorneys drove over $2.5 million in savings, his approach to technology evaluation on a constrained budget, and his advice for anyone starting from zero: silence the noise, find your baseline, and let the domino effect do the rest.
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