How hotels turn data overload into profit growth

In this episode of Hotel Moment, Karen Stephens sits down with Jeff Michael, Area Director of Revenue Management at Sage Hospitality Group, who brings more than 25 years of hospitality experience spanning operations and commercial leadership. Jeff explains why the explosion of hotel data has created a new kind of paralysis, why "commercial alignment" so often fails when departments chase different incentives, and how AI is finally turning guest lifetime value into a metric hotels can actually use. His core message: stop drowning your team in reports, tie every department back to one profitability goal, and let AI take on the analyst work so revenue managers can think like strategists again.