The Outcome Era: How to Use AI Without Losing the Human Part

Everybody can build with AI now. So why does every follow-up email in your inbox sound exactly the same?

Fonzi and I recorded this one live at HubSpot's UNBOUND conference, right after the morning keynote. The big theme? Trust. We're moving fast with AI... but do we actually trust what it gives us?

We break down what HubSpot showed (including a CRM that updates itself), the three pieces you need to get real outcomes from AI, and the risks nobody's saying out loud. Fonzie explains why AI gets you to a 6 and a skilled human gets it to a 10. I share why I think you have to adopt this now... and the one friction point I'd start with this week.

Plus: why Fonzi deletes almost every AI email he gets, and why our "not so formal" English is actually an asset.

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Chapters: 00:00 Live from UNBOUND 00:24 The real theme: can we trust AI? 01:25 Context is the base layer 03:23 Stop stitching tools together 05:35 AI slop: how do we stay human? 06:10 Trust is the new differentiator 08:30 One tool vs. a million tools 11:24 The gym membership lesson 12:56 From execution to outcome 13:15 The risks nobody mentioned 14:18 Why you still need people who know the craft 16:01 Why you have to adopt now 18:42 Get the output right first 19:09 "I hate slop in my inbox" 20:05 Pick one friction point 21:03 Close