We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an extraordinary difference in your relationship with a team member or customer by acknowledging the effort put into simple every day tasks.
This episode gets into the powerful strategies you can use to build a service culture, retain your best players and ultimately provide a smoother experience for your customers. All from simply accounting for the fact that we humans have limited time on this earth and how we spend it actually matters.
Highlights:
People are drawn to other people and experiences that: 1) demand less energy from them 2) appreciate the energy that they do put in.
The existential crises that your older team members might be facing and how you can prevent them from thinking you're the reason for it.
How TV's Ted Lasso can teach us how to influence through kindness and validation
How generosity pays off in the long run.
The Serve Conscious mission is re-focusing its mission on only organizational challenges (not individual professional challenges - stay tuned for the Professional People Pleaser Podcast, which will focus solely on those areas).
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