We chat to Claude Silver on how she brings the humanity back into HR as the Chief Heart Officer at Vayner Media.

Originally published at https://www.get5.io/podcast/11-claude-silver-bringing-humanity-back-into-hr

In her almost 5 years of working at Vayner Media as their Chief Heart Officer, Claude Silver (Publicis London, Garageband.com) has assisted in growing the VaynerX parent company from 389 to 650+ employees while retaining their family-first culture.

“I think culture really needs to stem from the top, and then it is all the people who create and are responsible for cultivating this culture on a daily basis.”

Claude created “Culture Champions” in the various offices; people who are collaborative, who ‘get’ the company’s culture, those who always choose to be the least in the situation. In other words, people who are trustworthy, who do not micro-manage & who are great at making people feel welcome and slotting them into the culture.

“We need to bring the humanity back into HR.”

Timestamp notes:

2.07 — On retaining and growing a “family-first” culture at VaynerX.

7.25 — How Claude became the Chief Heart Officer.

10.15 — Claude on HR.

11.30 — What makes VaynerX’s culture so special?

16.02 — Claude’s day-to-day.

16.34 — Recent favourite reading material? You are a badass by Jen Sincero, Braving the Wilderness by Brené Brown, Man’s Search for Meaning by Viktor Frankl.

17.10 — Favourite productivity tool? Slack & IM, banking apps, phone apps, Spotify, Instagram — anything that gives her info at a click.

17.35 — Biggest challenge with managing people these days? Getting people to listen!

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