How does Primark develop frontline leaders and help colleagues build careers within the business?
John D. Hadeed, Senior Vice President, People & Culture, US at Primark, joins Chris Rainey to share the career conversations, training and leadership habits behind its approach.
At the time of recording, John says more than 60% of Primark’s US store leaders had grown within its US business, with an ambition to reach 80%.
We explore 5 practical takeaways for HR, from preparing people for their next role to equipping managers to support colleagues when HR isn’t there.
5 TAKEAWAYS FROM THIS EPISODE
→ Turn career ambitions into a plan
How conversations about potential, goals and mobility inform succession planning.
→ Make teaching part of the leadership job
What John learnt during 18 months alongside his predecessor.
→ Protect the time to learn
How Primark approaches onboarding, peer training and development away from the shop floor.
→ Explain what your values actually look like
Why “dynamic” needed a shared meaning across different cultures and languages.
→ Equip managers to support people when HR isn’t there
Why being people-first depends on how leaders show up every day.
🙏 Thank you to our series partner, Leapsome
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