You need to know what your customers want - your business depends on it. Do they enjoy the experience of working with you? If the answer is no, that is a big, big problem. And the only way to know is to extract feedback from your customers. User experience, pricing, customer service - all things that can be drastically approved through quality customer feedback. But first, you need to get it.
Today I'm speaking with Baptiste Debever of Feedier, a customer feedback tool. Baptiste had this very problem of needing more customer feedback, but not having a quality tool to extract it from customers. So he did what any technical entrepreneur would do and built it! We have a great chat about the use cases for gaining more feedback, as well as building Feedier from the ground up.
We cover:
Why customer feedback is so important for just about any company
The best way to go about getting feedback at scale
Possible incentives to offer in exchange for feedback
What you can uncover from customer feedback data
How you use the customer feedback data once you have it
Growing Feedier from zero to where it is now (thousands of users)
