The "Bone Out of Place" Model Is Failing Chiropractors - Dr. Monique Andrews on the Future of Patient Communication
What if the biggest challenge facing chiropractic isn't clinical skill... but communication?
In this thought-provoking episode of The Chiropractic Philanthropist, Dr. Ed Osburn sits down with chiropractic educator, researcher, and neuroscience expert Dr. Monique Andrews to explore why many chiropractors are still explaining a nervous system profession through an outdated structural lens.
Dr. Andrews challenges long-held assumptions about patient education, certainty, retention, referrals, and the language chiropractors use every day. She explains why today's patients are different, why "because I said so" no longer works, and how neuroscience can help practitioners create deeper understanding, stronger commitment, and better patient outcomes.
The conversation also explores:
- Why chiropractic's communication model may be creating retention problems
- The difference between certainty through conviction vs. certainty through comprehension
- How AI and modern technology are changing patient expectations
- Why patient education must evolve beyond the "bone on nerve" explanation
- The role of nervous system regulation, adaptation, and resilience
- The future of chiropractic leadership
- Research gaps that still need to be explored
- How communication directly impacts referrals and long-term patient commitment
- Why curiosity may be more important than certainty
- The neuroscience behind trust, behavior change, and patient decision-making
Whether you're a new graduate or a seasoned practitioner, this episode will challenge how you think about communication, philosophy, and the future of the profession.
About Dr. Monique Andrews
Dr. Monique Andrews is a chiropractor, former neuroscience researcher, international speaker, educator, and founder of Dr. Mo Knows. She helps chiropractors better understand the neuroscience behind what they do and teaches communication frameworks that improve patient understanding, retention, and outcomes.
Connect with Dr. Monique Andrews
Website: https://drmoniqueandrews.com
Instagram: https://www.instagram.com/drmoniqueandrews
Dr. Mo Knows: https://drmoniqueandrews.com
Chiro Research Review: https://chiroresearchreview.com
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Listen to The Chiropractic Philanthropist
Website:
https://thechiropracticphilanthropist.com
Apple Podcasts:
https://podcasts.apple.com/us/podcast/the-chiropractic-philanthropist/id1440329719
Spotify:
https://open.spotify.com/show/6JkQ0Yw4Yzjv8J2v0s0M4F
