How do you handle a difficult employee without making the situation worse?In this episode of The Sound of HR Podcast from SHRM-Long Island, host Liz Saitta sits down with Taylor Ferris of Jackson Lewis to talk through practical, real-world guidance for managers and HR teams dealing with complaints, performance issues and workplace investigations.This conversation covers what to do, what not to do and how to stay calm and consistent when issues land on your desk.In this episode, we cover:
Common “difficult employee” types (constant complainer, quiet quitter, bully, people pleaser)
The biggest mistakes managers make and why timeliness matters
Why documentation is everything and what “good documentation” actually looks like
When a complaint turns into a formal workplace investigation
Trigger words to listen for (hostile work environment, retaliation and more)
Why managers shouldn’t dismiss complaints or assume they already know the answer
How to create a culture that addresses issues proactively instead of reactively
The importance of staying calm, neutral and professional when conflict shows up
Want more practical HR updates? Check out the Jackson Lewis Breakfast Series through SHRM-Long Island.Learn more and stay connected:Website: SHRMLI.orgFollow SHRM-Long Island on LinkedIn and FacebookEmail: executivedirector@shrmli.org
Podden och tillhörande omslagsbild på den här sidan tillhör
SHRM-Long Island. Innehållet i podden är skapat av SHRM-Long Island och inte av,
eller tillsammans med, Poddtoppen.
