I recorded this conversation with Sushmita a few months back, and it's become essential listening because it names something I see everywhere with PMM: we obsess over external launch messaging and completely wing internal comms.
Sushmita is now a Senior PMM at KEV Group, but when we talked, she'd orchestrated launches across a massive multi-product portfolio. And here's what she told me — most organizations have zero structure around who needs what information, when they need it, and why it matters.
Sales gets surprised at launch day. Product doesn't know what's being said about their work. CS has no idea what questions are coming. And suddenly your launch collapses not because the messaging was bad, but because nobody inside the building was actually aligned.
This is the blind spot that separates senior PMMs from everyone else - and thank goodness it's a pretty quick fix.
Here's what we cover:
Why internal comms is the least structured part of launches — and why it's actually killing your credibility
Launch vs. release: understanding the difference so you're not over-communicating or under-communicating
The communication checkpoint framework: mapping stakeholders backwards from launch day so nobody gets blindsided
How tiering launches keeps you sane when you're managing multiple products
One thing you can do tomorrow: build your own comms timeline and watch how much harder you can push back post-launch
And a special thanks to PMM Camp for sponsoring this season - where product marketers build leadership range so they can move beyond execution to influence decisions, shape strategy, and build a trusted team.
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