Des Traynor, co-founder of Intercom, joins Pigment co-CEO Eléonore Crespo to discuss how he transformed Intercom to meet the AI era by scrapping existing roadmaps, rebuilding critical processes, and launching Fin – one of the fastest-growing AI agents in customer support.
Des shares the story of the “weekend that changed everything” after the launch of ChatGPT, why Intercom switched to outcome-based pricing, how AI is decreasing the costs of exploration for business leaders, and what it takes to build products when uncertainty becomes the norm.
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