The frozen middle doesn't resist change because they're difficult. They resist because they're being told to serve two masters at once… and nobody is really acknowledging how hard that is.
In this week's episode of The Only Constant, Paul Haddon discusses with Nellie Wartoft how global platform transformations get stuck at the middle layer, what it took to unfreeze that layer at Experian, and how a shift to servant leadership and lead-region rollouts changed everything.
Connect with:
Nellie Wartoft
CEO of Tigerhall
Chair of the Executive Council for Leading Change (ECLC)
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