Building a Case for Change in Insurance with Awais Farooq (Chief Claims Officer, Venbrook)

If your “automation” still needs a human behind the curtain, is it automation at all?

In this week’s episode of the Only Constant, Awais Farooq discusses with Nellie Wartoft how insurers get stuck layering new tools on broken legacy systems, why “mainframes to cloud” is still a real transformation driver in this sector, and how leaders can avoid the “ATM with a person handing you cash” trap by fixing their ecosystem before scaling automation.

Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

nellie@tigerhall.com