A policy changes. A software system decides who keeps coverage. Listen to explore what happens when Medicaid rules become code.
In this episode of Working Healthcare, host Meredith Hirsh sits down with Rob Miller to unpack Medicaid work requirements, eligibility verification and the technology that helps determine who keeps coverage.
Meredith and Rob examine how confusing notices, disconnected records and difficult reporting portals can put coverage at risk—even when someone meets the requirements. Rob explains why states should check reliable data before asking members to prove information the government already holds.
For physicians and healthcare executives, this is more than a policy debate. It is a conversation about administrative burden, operational efficiency and who takes responsibility when software gets a decision wrong.
They also discuss where AI can help identify exemptions, flag conflicting records and reduce manual review. The goal: remove complexity rather than hand it to the next person.
Accountability cannot disappear behind an automated decision.\ Press play for a direct conversation about Medicaid, responsible automation and the leadership required to make healthcare technology work.
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