Tune in to learn why a serious diagnosis can turn a patient or family caregiver into an unpaid care coordinator, insurance expert and bill auditor. Board-certified patient advocate Emily Egley joins Meredith Hirsh to explain how people can navigate denied claims, confusing medical bills and disconnected care without losing sight of the doctor-patient relationship.
Emily draws on her experience managing her own care and supporting her husband, Jarrod, through seven years of colorectal cancer treatment. She shares practical ways to prepare for a doctor’s appointment, organize medications and test results, compare a medical bill with an explanation of benefits and speak with an insurer when care or payment hits a roadblock.
Their conversation asks a larger question for physicians and health care leaders: Why does the system place so much administrative work on people who are sick or caring for someone they love? Emily makes the case for clearer communication, stronger patient advocacy and health care that patients can actually navigate.
Share this episode with a caregiver, physician or practice leader who can help take that burden off patients.
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