Sofia Rossato, Executive Vice President of Inhabit’s Short-Term Rental division, and Jennifer Cashier, VP of Product for the Short-Term Rental division, bring two complementary perspectives to the AI conversation: Sofia from the strategic and operational side of technology transformation, and Jennifer from the product side, where customer problems are being translated into practical AI capabilities. In this episode of The Vacation Rental Show, Lynell sits down with Sofia and Jennifer to explore how agentic AI is beginning to reshape property management software. They discuss why the industry needs to move beyond “AI for AI’s sake,” how Inhabit is using customer feedback to guide product development, where agents can reduce repetitive work, how AEO could affect direct bookings, and why the most valuable AI investments will be the ones tied to real business outcomes rather than another layer of technology.

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