ServiceNow and AWS reveal how the DevOps Agent and MCP Server Console are turning incident response into a fast, autonomous, fully governed process.

Topics Include:

  • Govind Menon (ServiceNow) and Arun Jacob (AWS) discuss MCP and A2A strategy.
  • ServiceNow understands workflows; partners with AWS to power them with AI.
  • AI Control Tower governs and secures agent access to enterprise data.
  • MCP is the industry standard for how AI agents read and act.
  • Action Fabric spans A2A, REST APIs, and MCP for agentic work.
  • AWS DevOps Agent, built on Bedrock, resolves incidents through sub-agents.
  • Admin and operator access patterns integrate with Dynatrace, Datadog, Slack, GitHub.
  • Demo: ServiceNow incident automatically triggers DevOps Agent investigation and resolution.
  • DevOps Agent writes findings live back into the ServiceNow incident ticket.
  • ServiceNow champions capping MCP servers at 30 tools for performance.
  • MCP Server Console lets teams build scoped, use-case-specific tool servers.
  • NowAssist skills, Knowledge Graph, and REST APIs become MCP tools.
  • Live demo connects a 38-tool custom MCP server to DevOps Agent.
  • Role-based access ensures users only see their permitted MCP tools.
  • ServiceNow's autonomous ITOM agents point toward unsupervised future operations.


Participants:


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