From Room Attendant to Executive: A Masterclass in Hospitality Leadership - Eugenio Pirri

In this episode of Misbehave, we're joined by Eugenio Pirri, whose journey from room attendant to senior HR leader in the world’s most prestigious luxury hotel brands is a masterclass in resilience, ambition, and people-first leadership.

We explore the realities of the hospitality industry, where high turnover is the norm, and dive into the strategies that drive genuine loyalty and long-term engagement. Eugenio shares how mentoring, cultural alignment, and purpose-led leadership can create environments where people thrive.

We also unpack how HR can evolve from a traditional support function into a strategic, profit-driving force by connecting employee experience with business outcomes. From creating meaningful career paths to embedding continuous learning, this episode is packed with insights for anyone looking to build a culture that retains talent and fuels growth.

Try the Perform behavioural assessment tool for free: www.perform-platform.com

Connect with Eugenio: linkedin.com/in/epirri17/

Connect with Laura: linkedin.com/in/lauraweavingperform/

Connect with Sarah: linkedin.com/in/sarahcallender/