In this episode of the B2B Brand180 Podcast, Linda sits down with Shane Barker, CEO and founder of TraceFuse, to explore how reputation quietly drives buying decisions long before a sales conversation ever begins.
The conversation covers how to audit brand and executive presence online, respond effectively to negative reviews without damaging trust, and turn feedback from a liability into a competitive advantage.
02:05 Why Reputation Shapes Buying Decisions Before Sales 03:40 What Companies Miss When Auditing Their Online Reputation 06:00 Proactive vs. Reactive Reputation Management 07:55 Monitoring Tools and Tracking Brand Sentiment 12:10 Turning Reviews Into Trust and Growth Opportunities 17:10 Rapid Fire Questions: Platforms, Red Flags, and Ownership
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